FAQ

Our mission is to provide the most comfortable and form-fitting footwear, allowing you to walk confidently through life. Foot pain should not be an obstacle to your progress. Step into comfort and be your best self—unstoppable, ambitious, and energetic. Walk and run with ease, conquer the world.

How does it help relieve plantar fasciitis and heel pain?

HAVEN & HEEL footwear features an arch support design to correct foot posture and a multi-layered cushioned sole to effectively absorb impact. This helps relieve pain from plantar fasciitis and pressure points in the heel. Our footwear enhances wearing comfort and relieves heel pain caused by plantar fasciitis and heel spurs.

How do I order?

You can easily order using our online platform. After finding the products you need, you can add them to your cart, log in, and complete the order process.

What payment methods can I use?

PayPal Credit/Debit Card (checkout via PayPal)

How do we prepare orders?

We have a professional warehouse and staff. After you place your order, we will process and ship your package to your address. Processing and shipping may take 1-3 business days.

Where can I find my tracking code?

Your tracking code is included in your shipping confirmation email. Tracking websites require 1-3 business days to update tracking information. If you need assistance, please feel free to contact us with your order number or the email address you used to place the order, by emailing service@havenheel.com.

How can I get the latest product and promotional information?

You can subscribe to our email newsletter to be the first to know about new product launches, promotions, and special offers. You can also follow our social media accounts for the latest updates and customer feedback.

Need help?

You can contact our customer support team via email: service@havenheel.com

Our customer support hours are Monday to Sunday: 9:00 AM to 6:00 PM.

Average response time: 24-36 hours.

If you have any questions about your purchase, we will do our best to resolve your issue.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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